On-site Support

The standard rate for the first hour of support is based on location (we don't charge call-out fees for clients in our local catchment area).

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A guideline for the first hour of support is as follows:

Domestic

Commercial

£80

£85

£95

£90

£95

£105

Most issues can be resolved within the first hour but if any additional time* is required, this is chargeable at our standard hourly rates outlined in the table below.

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* - Additional time is charged in 1/4 hour intervals for Domestic support and 1/2 hour intervals for Commercial support

Remote Support

We offer remote support to our regular clients and those that are signed up to one of our Managed Support services.

Pay As You Go

Managed Support

These prices apply to our standard office hours of 9.00 am and 6.00 pm Monday to Friday. 

By pre-arrangement we offer support outside our normal office hours, subject to availability. We charge a supplement of 25% on our standard hourly rates.